What Our Customers are saying about Monaro Screens…
“I would just like to congratulate you and your staff for superior customer service and quality products. From the time I booked to get a quote until installation, I have nothing but praise for your staff with their friendliness, promptness and professionalism.
The gentleman who came to do the quote was so helpful and friendly and on time, the receptionist was also so helpful, efficient and friendly and Wayne was great also so prompt, efficient and friendly, and he even cleanup after finished his work. I felt comfortable and safe at home on both occasions. I will be definitely refer you to other customers because of your great quality products and service.
“It is a pleasure to deal with such a professional company”.
“Quality all the way, and many thanks.”
“I have a lot of trades people in my home lately and none of them are as lovely and polite as your installers. I felt very comfortable and safe having them in my home which reassured me that I had chosen right company.”
“Thanks for the screen door installation today. My compliments to the fellow who did all the work, he was prompt, friendly and extremely efficient. I could not have asked for better service!”
“Thank you to your installers. Very polite, they cleaned up, just a great job. They are a huge credit and great representatives for Monaro Screens. Very rare service these days.”
“Your screens look great!! The job is excellent and the house sold last week prior to auction, so all in all an excellent result.”
“Thanks very much for everything. I have got to the point where I do not expect anything to be done properly so it is a very refreshing and surprising to come across someone who actually cares about doing a good job.”
“Thought I should send you a quick note on how good your company’s service and staff are. Your Receptionist is excellent and nothing is a problem to her and your sales person’s manners and pleasantness whilst at our house was a credit to your operations.”
“Congratulations on 15 years in business. We can certainly vouch for the quality and great price of your products and your friendly and helpful service”.
Shep and Jill.
“The doors look great and the guys were very good – on time and did the job quickly.
Thanks for the very good work.”
“I recently had a shower screen installed by Monaro Screens and wanted to provide you with some feedback about my experience dealing with Monaro Screens.
First thing to be done was the measuring and selection of screen materials.
We had agreed upon a date and time for this occur and not only was the young man who came to perform this task on time, he was very well presented, polite and very knowledgeable about the best type of screen for my needs. This gave us confidence the end product would be to the high quality we desired.
Next thing was the delivery and installation of the screen. I received a call approximately five days before the delivery date to agree a time and to make sure someone would be home to let the installers into the house.
On the day the installers were running a little late, but only by about 15 minutes. They too were well presented, polite and very efficient in the installation process. When they were finished they called me in to inspect the work, provided me with advice about materials drying times and also cleaning of the screen.
The product as installed in just as described and looks to be of a very high quality.
Please accept my thanks and pass on my thanks to your team for the excellent product and service provided”.
“From my first contact through the website and then over the phone to book an appointment all the way through to installation and follow-up adjustments, Monaro Screens have been exceptionally professional.
The website, which these days is the first impression that most people get of a company, was a truly accurate representation of the company; highly polished, friendly and customer focussed. While I had only been searching for shower screens, the website showed the range of products that Monaro was able to deliver, and I was able to “one stop shop” all the things I wanted.
The lady who answered my enquiry was friendly and extremely helpful and happy to take the time to answer questions. So to was the consultant who came to do the initial measure and quote. Most importantly and so rare these days, he was punctual.
The installers were also punctual and very friendly. Nothing was too much bother and the additional services provided (repairs to a sliding glass door and custom keying of security doors) were all handled smoothly.
Best of all, the installers left behind not a single trace of any work…all rubbish was removed, all dust swept and all surfaces were cleaned.”
Andrew & Catherine H.